Your purchase is protected. If you receive items that are damaged, incorrect, or fail Quality Control (QC), LoongBuy's dispute system is your recourse. This guide walks you through the process of submitting a ticket, providing evidence, and managing your case to secure a refund or compensation.
Step-by-Step Guide to Filing a Dispute
Step 1: Access Your Order & Initiate the Dispute
Log into your LoongBuy account"My Orders". Locate the specific order containing the problematic item. Click the button labeled "Submit Dispute""File a Ticket".
Step 2: Select the Issue Type & Describe the Problem
Choose the most accurate category for your issue:
- QC Failure
- Physical Damage
- Wrong Item / Missing Parts
- Significant Description Discrepancy
- Physical Damage
Step 3: Upload Compelling Evidence (Crucial Step)
Visual proof is essential for a successful claim. Upload the following:
- QC Photos/Videos from Agent:
- Your Own Photos/Videos:
- Screenshots:
- Your Own Photos/Videos:
Step 4: State Your Desired Resolution
Clearly specify the outcome you are seeking:
- Partial refund (e.g., 50% back for minor flaws)
- Full refund for the defective item
- Return for a replacement (Note: International returns can be complex)
- Compensation credit to your LoongBuy account
Step 5: Submit & Monitor Your Case
Review all information and submit the ticket. You will receive a Ticket/Case Number. Use this to track the status in the "Dispute Center""My Tickets"
Tips for a Successful Resolution
- Act Quickly:
- Be Detailed and Professional:
- Respond Promptly:
- Understand the Policy:
- Be Detailed and Professional: