Quality Control (QC) photos provided by sourcing agents are invaluable for verifying your products before they ship. However, sometimes the initial set of images leaves you with unanswered questions. If one photo set isn’t enough, here’s your guide on how to successfully request additional images or videos through Joyagoo’s support system to gain better insight and ensure peace of mind.
Why Request Extra QC Media?
While Joyagoo's standard QC service is thorough, specific situations call for a closer look:
- Inspecting details not shown in the original angles (e.g., inside labels, hidden seams, sole of a shoe).
- Clarifying a potential issue spotted in a first-round photo (e.g., a mark, color discrepancy, or alignment).
- Verifying function or operation through a short video.
- Checking packaging, labels, or compliance marks before shipment.
Requesting extra media helps prevent surprises, reduces potential disputes, and ensures the product meets your exact specifications.
Step-by-Step: Requesting Additional Photos/Videos
Step 1: Log into Your Joyagoo Account
Access your dashboard on the Joyagoo website or platform. Navigate to the order in question within your order management section.
Step 2: Use the Direct Messaging / Support Feature
Joyagoo typically facilitates communication via their internal messaging system tied to each order. Find and open the message thread for your specific order ID.
Step 3: Submit a Clear, Specific Request
Politely state your need for additional QC media. Clarity and specificity are key
For example, write:"Hello, could you please provide 2-3 extra QC photos for Order #12345? I would like clear close-ups of: 1) the product's serial number label, 2) the inside stitching of the main compartment, and 3) all sides of the outer packaging box. Thank you." For a video, specify the action: "Please provide a 10-second video showing the zipper being opened and closed smoothly."
Step 4: Await Confirmation and Fulfillment
The support or inspection team will usually acknowledge your request. There may be a small fee for additional, non-standard QC services, which they will confirm. Once approved, they will send the new images/videos to your order thread within their stated timeframe.
Step 5: Review and Approve for Shipment
Once you receive and review the extra media, you can give the final green light for shipping. If issues persist, you can continue the dialogue to resolve them before the item leaves the warehouse.
Pro Tips for Effective Requests
- Be Precise:
- Be Reasonable:
- Timing is Key:
- Politeness Works:
- Know Potential Costs:
- Be Reasonable:
Final Thoughts
Requesting extra QC photos or videos on Joyagoo is a straightforward process designed to empower you as a buyer. By using their built-in communication channels and making clear, specific requests, you can gain a comprehensive view of your product's quality and condition. This proactive step significantly enhances your sourcing confidence, minimizes risks, and ensures that what you receive is exactly what you expected. Never hesitate to ask for a closer look—it’s a vital part of smart and secure sourcing.