At ACBUY, we value transparency and customer satisfaction. Despite our best efforts, disputes may occasionally arise. This article explains how ACBUY handles common issues like stockouts, wrong shipments, and logistics delays. You’ll learn about our dispute resolution process, refund policy, and practical tips to smoothly resolve your concerns—with real case examples.

Common Types of Disputes on ACBUY

Here are the most frequent issues reported by users and how ACBUY addresses them:

1. Stockouts (Item Unavailable)

Sometimes, listed items become unavailable after ordering. When this happens, ACBUY notifies you promptly and suggests alternatives or a full refund. In one actual case, a user ordered a smartphone that went out of stock. We helped them switch to a similar model or offered a refund within 2 business days.

2. Wrong Item Shipped

If you receive the wrong product, ACBUY’s support team will verify your claim using order details and photos. A recent case involved a customer who received different headphones than ordered. After submitting evidence, we arranged a free return and issued a refund upon confirmation.

3. Logistics & Shipping Delays

Delays can occur due to weather, customs, or carrier issues. ACBUY tracks orders proactively and updates customers. One user experienced a 10-day delay; we provided shipping compensation and kept them informed until delivery.

Step-by-Step Dispute Resolution Process

  1. Submit a Dispute:
  2. Provide Evidence:
  3. ACBUY Mediation:
  4. Resolution:

Key Tips for a Successful Refund

  • Act Quickly:
  • Keep Records:
  • Be Specific:
  • Follow Up Politely:

Common User Misunderstandings

  • “Refunds are instant.”
  • “Sellers handle everything.”
  • “All issues qualify for refunds.”

ACBUY’s Responsibility Boundary

While ACBUY strives to protect buyers, certain situations fall outside our direct control:

  • Delays caused by force majeure (e.g., natural disasters, strikes).
  • User-provided incorrect shipping addresses.
  • Product misuse or damage after delivery.

We encourage reading our full Terms of ServiceRefund Policy

Conclusion: Trust ACBUY’s Fair and Efficient Process

ACBUY’s structured dispute and refund system is designed to protect your interests. By understanding the process, preparing evidence, and communicating clearly, you can resolve most issues smoothly. We’re committed to continuous improvement—every case helps us enhance your shopping experience.